Professional & friendly customer support
in the Northern Rivers

Support You Can Rely On

At FXBC Northern Rivers, we offer technical support services for business clients in Lismore, Byron Bay, Ballina, Murwillumbah, Yamba and Maclean. Our professional customer service team are dedicated to helping you through your technical print and software problems.

We have a selection of video tutorials available online to help you with the most common technical issues, including hardware malfunctions, slow Wi-Fi and cloud confusion. Take a look at these first and reach out to us below for further technical support if you’re unable to resolve your issue. 

A Person Using a Phone and Laptop — Business Printers in Northern Rivers, NSW

Phone, Internet & Cloud Management Services

Whether you’re a small business looking to grow or a large corporation with many offices around the country—our technicians will offer you a fast, reliable and secure phone and internet service. We’ll help you choose the right communication system to suit your business.

We also offer cloud management solutions that allow businesses to access their critical information from any location, device or connection. Our services include:

  • On-premise Cloud Services
  • Hybrid Cloud: A combination of on premises and hosted cloud solutions
  • Offsite Cloud: We can manage your information and communications technology in a hosted cloud.
  • Microsoft Office 365 services
  • Cloud migration: We can move all your software, data, and applications onto the cloud, making this transition seamless.

Design Your Network

Downtime can be costly for any business. That’s why we design networks for reliable, long-term performance. Our team will assess your current network architecture and building’s floor plan to identify problem areas that could cause a drop in signal strength. We then recommend the best course of action to future-proof your business, from choosing the right bandwidth to hardware configuration. Our goal is to provide you with a fast, consistent Wi-Fi connection that keeps your business running, even during peak hours.

We offer exceptional support and expert advice; let us design an efficient network for you today. You can choose top-quality hardware from our trusted partners, and we’ll deliver it promptly.

Cable Management — Business Printers in Yamba/Maclean, NSW
Information Check — Business Printers in Yamba/Maclean, NSW

Managed IT Services

We offer cost-effective IT support from our helpdesk. Whether you’re a small business or large enterprise, our services are fully scalable to your requirements. These include: 

  • Proactive network monitoring 
  • Desktop & device management 
  • Server management (backup, recovery & monitoring) 

Focus on what you do best and leave the technical issues to us! We use the latest management tools to automate tasks and provide real-time monitoring, so you can avoid downtime and unexpected data loss.  

Get in touch for ongoing support. We bring specialist knowledge to every job.

Woman Fixing Printer — Business Printers in Northern Rivers, NSW

Self Help Guide

Below we’ve also answered some of the common technical support queries we receive. For more in depth information, you can also check out our self help guide. For urgent assistance with your technical printing or software issues; feel free to also contact our team on (02) 6621 5858.

Your copier will have step-by-step instructions showing you where the jam is and how to reach it.
Relocating your machine must be done by an authorised technician. If you decide to move the machine yourself—you are not covered for any damages. Costs to move can depend on factors like distance and location issues.
Your copier ID number is usually displayed near the top on the front of the machine. The number is a combination of letters and numbers such as APVII3373.
Contact us on (02) 6621 5858 or complete the request form on this page. You may also be interested in our managed print services where we can monitor and supply your toner without you needing to worry about it.
Watch this short video to learn how –
Watch this short video to learn how –
Watch this short video to learn how –

Our Service Areas